Shipping & FAQ

⏱️ How long does it take to process my order?

All orders are processed within 2–5 business days. During this time, we carefully prepare your items, perform quality inspections, and securely package your order before shipment.

Please note that processing times may be slightly longer during holidays or peak shopping seasons.

---

🚚 What are the estimated shipping times?

United States: 7–15 business days

International Orders: 9–18 business days

Shipping times are estimates and may vary depending on your destination and local carrier operations.

---

🚛 Which carriers do you use?

We work with trusted shipping partners, including:

• USPS
• DHL eCommerce

The carrier used for your shipment may vary based on your location and the most efficient delivery route.

---

🎯 Will I receive a tracking number?

Yes.

Once your order has been shipped, you'll receive a confirmation email with your tracking number and a tracking link so you can follow your package every step of the way.

---

📧 What if I haven't received my tracking information?

Tracking information typically becomes available within 1–3 business days after your order has been shipped.

Please check your spam or promotions folder first. If you still can't find it, contact us at support@oceumi.com and we'll be happy to help.

---

📦 What if my order is delayed?

Although we work hard to deliver every order on time, occasional delays may occur due to:

• Carrier delays
• Severe weather
• High shipping volume during peak seasons

If your order is significantly delayed, please contact our support team and we'll gladly investigate and assist you.

---

👕 What if I ordered the wrong size?

Please review our Size Chart carefully before placing your order.

We do not accept returns due to incorrect size selection. However, if your item is defective or does not match the published size chart, we'll gladly provide a replacement.

---

🎨 Will the product look exactly like the mockup?

We strive to ensure every product matches the images shown on our website as closely as possible.

Because each shirt is individually produced, slight differences in color, print placement, or pattern alignment may occur due to screen settings and the manufacturing process. These minor variations are considered normal.

---

🧵 Are custom or personalized items refundable?

Personalized or custom-made products are non-refundable for change-of-mind purchases.

If your item arrives damaged, defective, or incorrect, we'll gladly provide a replacement or a full refund.

---

📬 What if my package says "Delivered" but I can't find it?

If your tracking status shows "Delivered" but you haven't received your package, please:

• Check around your delivery location.
• Ask household members, neighbors, or your building management.
• Contact your local post office or carrier.

If you're still unable to locate your package, email us at support@oceumi.com, and our team will help resolve the issue.

---

🔁 Do you accept returns?

Yes.

We accept returns for eligible non-customized items within 30 days of delivery.

Returned items must be:

• Unused
• Unwashed
• In their original condition and packaging

Please contact our support team before sending any item back so we can provide return instructions.

---

📬 Still Have Questions?

Our support team is always happy to help.

Brand Name: Oceumi (a brand of MILESSA COMMERCE LLC)

Office Address: 1500 North Grant Street, Suite R, Denver, Colorado 80203, United States

Available: Monday – Friday
Time: 8:00 AM – 4:00 PM (MST)
Email: support@oceumi.com