Shipping Policy

Last Updated: August 31, 2026

At Oceumi, we are committed to providing clear, reliable, and trackable shipping for every order.

Oceumi is a brand owned and operated by MILESSA COMMERCE LLC.

1. Shipping Rates & Destinations

We currently ship to the United States and eligible international destinations.

Standard Shipping (Tracked): $4.99

Shipping availability may vary depending on the destination. If we are unable to ship to your location, this will generally be indicated at checkout or we will contact you regarding your order.

There are no hidden shipping charges added by Oceumi after checkout.

International orders may be subject to customs duties or taxes imposed by local authorities. Please see the International Orders section below.

2. Processing & Production Time

Processing & Production Time: 2–5 business days

Business days are Monday through Friday, excluding applicable public holidays.

Most Oceumi products are made to order, which means production begins after your order is placed.

During this time, your order may go through production, printing, quality inspection, packaging, and preparation for shipment.

We work with manufacturing, printing, fulfillment, and logistics partners in Vietnam and China to produce and ship our products.

Depending on the product and fulfillment availability, an order may be produced and shipped from either country.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

Please note that processing and production time is separate from shipping transit time.

3. Estimated Delivery Time

Once your order has been processed and shipped, estimated transit times are:

• United States: 7–14 business days

• International: 10–15 business days

For U.S. orders, the total estimated timeframe is approximately:

2–5 business days processing + 7–14 business days transit

For international orders:

2–5 business days processing + 10–15 business days transit

Delivery times are estimates and are not guaranteed delivery dates.

Occasional delays may occur due to carrier operations, weather, customs inspections, local postal conditions, peak shopping periods, failed delivery attempts, or other circumstances outside our reasonable control.

If your order appears to be significantly delayed, please contact us at support@oceumi.com and we will help investigate the shipment.

4. Order Tracking

Once your order ships, you will receive a Shipping Confirmation email containing your tracking information.

Please allow approximately 1–3 business days after shipment for tracking information to begin updating in the carrier's system.

It is normal for tracking to remain unchanged temporarily while a package is moving between logistics facilities or being transferred between carriers.

For some shipments, the carrier or tracking number used during the first part of the journey may differ from the local carrier responsible for final delivery.

5. Fulfillment & Shipping Carriers

Oceumi works with manufacturing, printing, fulfillment, and logistics partners in Vietnam and China to produce and deliver our products.

Because our products are made to order, the production and shipping location of an individual order may vary depending on the product and fulfillment availability.

As a result, the shipping origin shown in your tracking information may differ from our registered business address in the United States.

Our logistics network may include:

• USPS

• DHL eCommerce

• International logistics providers

• Local postal and last-mile delivery partners

For international fulfillment routes, a shipment may first travel through an international logistics network before being transferred to a local carrier for final delivery.

In some cases, products from the same order may be shipped separately. If this happens, you may receive more than one tracking number.

6. Incorrect Address & Failed Delivery

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your address after placing an order, please contact us at support@oceumi.com as soon as possible.

We will make reasonable efforts to help, but we cannot guarantee that an address can be changed once an order has entered production, fulfillment, or transit.

If delivery cannot be completed because of an incorrect or incomplete address, recipient unavailability, access restrictions, or another delivery issue, the carrier may:

• Attempt redelivery

• Hold the package for pickup

• Request additional information

• Return the package through its logistics network

If additional shipping costs are required to resend an order because the original address provided by the customer was incorrect or incomplete, additional reshipping charges may apply.

Please contact us if tracking shows a failed delivery attempt so we can help determine the appropriate next step.

7. Lost, Damaged, or Missing Packages

Lost in Transit

If tracking has stopped updating for an unusually long period or a shipment is confirmed lost in transit, please contact us at support@oceumi.com.

We will review the shipment with our logistics partners. If the package is confirmed lost due to a carrier or logistics issue, we will provide an appropriate resolution, which may include a replacement or refund.

Damaged Items

If your order arrives damaged or defective, please contact us and provide:

• Your order number

• A brief description of the issue

• Clear photos of the affected product

• Photos of the packaging, if relevant

After reviewing the issue, we will provide an appropriate resolution in accordance with our Return & Refund Policy.

Marked Delivered but Not Received

If tracking shows Delivered but you cannot locate your package, please first check:

• Around your property and usual delivery locations

• Your mailbox or parcel locker

• With household members or neighbors

• With your front desk, reception, or building management, if applicable

• With the local delivery carrier

If you still cannot locate the package, contact us at support@oceumi.com.

We will review the available tracking and delivery information and assist with the appropriate next steps.

8. International Orders

International shipments may be subject to customs inspections, import duties, VAT, taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout, any customs duties, import taxes, or similar charges imposed by local authorities are the responsibility of the recipient.

These charges are determined by local authorities and are not controlled by Oceumi.

Customs processing may occasionally cause delivery to take longer than the estimated timeframe.

9. Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible at support@oceumi.com.

Because our products are made to order and may enter production shortly after an order is placed, we cannot guarantee that changes or cancellations will be possible once processing or production has begun.

Once an order has shipped, it generally cannot be canceled or redirected by Oceumi.

For returns, exchanges, replacements, and refunds, please refer to our Return & Refund Policy.

10. Contact Us

If you have questions about shipping, tracking, or delivery, please contact us:

Brand: Oceumi
Legal Entity: MILESSA COMMERCE LLC
Registered Address: 1500 N Grant St Ste R, Denver, CO 80203, United States
Email: support@oceumi.com
Available: Monday – Friday
Support Hours: 9:00 AM – 5:00 PM (MST)

Oceumi is a brand owned and operated by MILESSA COMMERCE LLC.