Refund policy

Return & Refund Policy

Last Updated: August 31, 2026

At Oceumi, we want you to feel confident about your purchase. If something is not right with your order, please contact us and we will help you find an appropriate solution.

Oceumi is a brand owned and operated by MILESSA COMMERCE LLC.

Please review the policy below before requesting a return, exchange, replacement, or refund.

1. 30-Day Return Window

We offer a 30-day return policy for eligible items.

You have 30 days from the date your order is delivered to request a return.

To be eligible for a general return, the item must generally be:

  • Unworn and unused

  • Unwashed

  • In the same condition in which you received it

  • In its original packaging, where applicable

  • Accompanied by your order number or other proof of purchase

To request a return, please contact us at support@oceumi.com before sending any item back.

Returns sent without prior authorization may not be accepted or may experience processing delays.

2. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is:

  • Damaged

  • Defective

  • Incorrect

  • Materially different from what you ordered

please contact us at support@oceumi.com as soon as reasonably possible after discovering the issue.

To help us resolve the issue quickly, please provide:

  • Your order number

  • A brief description of the issue

  • Clear photos showing the product and the problem

  • Photos of the packaging, if relevant

Once we review and confirm the issue, we will provide an appropriate resolution, which may include a free replacement or refund.

For confirmed damaged, defective, or incorrect items, Oceumi will cover any required return shipping costs.

In some cases, we may determine that returning the defective or incorrect item is unnecessary. If so, our support team will let you know.

3. General Returns & Change of Mind

We accept eligible returns within the 30-day return window if you change your mind, order the wrong size, or otherwise decide that the product is not right for you.

For all eligible returns, including change-of-mind and incorrect-size returns:

  • Oceumi covers the return shipping cost.

  • The original shipping charge is generally non-refundable unless otherwise required by applicable law.

  • The item must meet the eligibility requirements described in this policy.

  • No restocking fee is charged.

Return Shipping Cost: $0.00
Restocking Fee: $0.00

Please contact us before returning your item so we can provide the appropriate return instructions.

4. Exchanges

If you would like a different size or another eligible product, please contact us at support@oceumi.com.

Our support team will review your request and provide the available exchange options.

For eligible exchanges, including exchanges resulting from a customer size selection or change of preference, Oceumi will cover the applicable return shipping cost.

If an exchange is required because we sent an incorrect or defective item, Oceumi will also cover the applicable return shipping costs.

Availability of replacement sizes, colors, or designs may vary.

5. How to Start a Return

To request a return, email:

support@oceumi.com

Please include:

  • Your full name

  • Order number

  • Item(s) you wish to return

  • Reason for the return

  • Photos, if the item is damaged, defective, or incorrect

Our support team will review your request and provide return instructions if your return is approved.

Important

Please do not send products to our registered business address or to an address shown on the original shipping package unless our support team specifically instructs you to do so.

Our registered business address is not a return processing location.

Approved returns must be sent according to the return instructions provided by our support team. The appropriate return location may depend on the product, order, and fulfillment route.

Sending a return to an unauthorized address may delay or prevent us from processing the return.

6. Return Shipping Costs

Oceumi provides free return shipping for all eligible returns.

This includes eligible returns when:

  • You received an incorrect item

  • The product arrived damaged

  • The product has a confirmed manufacturing defect

  • The wrong size was selected during ordering

  • You change your mind

  • You no longer want the item

  • You prefer another design, color, or size

  • The product is otherwise eligible for return under this policy

For an approved eligible return, Oceumi will cover the applicable return shipping cost and provide return instructions.

Customers should not independently ship a return to an address of their choosing. Please contact our support team first so we can provide the appropriate return instructions and, where applicable, the required return shipping arrangements.

There are no restocking fees for eligible returns.

Return Shipping Cost: $0.00
Restocking Fee: $0.00

7. Refunds

Once an authorized return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method.

We generally process approved refunds within 5–7 business days after the returned item has been received and inspected.

After we issue the refund, your bank, credit card company, or payment provider may require additional time to post the funds to your account.

The time required for the funds to appear is controlled by your financial institution and is outside Oceumi's control.

For general returns, original shipping charges are generally non-refundable unless otherwise required by applicable law.

If the return results from a confirmed damaged, defective, or incorrect item, we will provide the appropriate refund or replacement without charging you a restocking fee or return shipping cost.

8. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Items that have been worn, washed, used, altered, or damaged after delivery

  • Items returned outside the applicable return window

  • Items returned without authorization

  • Gift cards, where applicable

  • Items specifically identified as final sale or non-returnable before purchase, where permitted by applicable law

  • Personalized or customized products that are clearly identified as non-returnable before purchase, except where the item is defective, damaged, or incorrect

Standard made-to-order Oceumi products are not considered personalized or customized solely because they are produced after an order is placed. Unless otherwise clearly stated on the product page before purchase, eligible standard made-to-order products remain subject to the return terms described in this policy.

If you are unsure whether an item is eligible for return, please contact us before sending it back.

Nothing in this section limits rights that cannot legally be excluded under applicable consumer protection laws.

9. Lost or Missing Returns

Please follow the return shipping instructions provided by our support team for all approved returns.

We recommend retaining any return receipt and tracking information provided for your return until your return and refund have been completed.

If you experience an issue with an approved return shipment arranged under our free return policy, please contact us at support@oceumi.com so we can assist you.

10. Order Cancellations

If you need to cancel an order, please contact us at support@oceumi.com as soon as possible.

Because our products may enter production shortly after an order is placed, we cannot guarantee cancellation once processing or production has begun.

If the order has already shipped, it generally cannot be canceled and must instead follow the applicable return process after delivery.

11. Consumer Rights

This Return & Refund Policy does not limit any rights you may have under applicable consumer protection laws.

Where applicable law provides you with additional or non-waivable return, refund, cancellation, or warranty rights, those rights will continue to apply.

12. Contact Us

If you have questions about a return, refund, exchange, damaged item, or your order, please contact us:

Brand: Oceumi
Legal Entity: MILESSA COMMERCE LLC
Registered Address: 1500 N Grant St Ste R, Denver, CO 80203, United States
Email: support@oceumi.com
Available: Monday – Friday
Support Hours: 9:00 AM – 5:00 PM (MST)

Oceumi is a brand owned and operated by MILESSA COMMERCE LLC.

Please contact our support team before returning any product. Our registered business address is not a return processing location and should not be used as a return address unless specifically provided in your return instructions.