Return & Refund Policy

At Oceumi, customer satisfaction is our top priority. Please review our return and refund policy carefully to ensure a smooth shopping experience.

1. 30-Day Return Window

We offer a 30-day return policy for eligible items. You have 30 days after receiving your item to request a return.

To be eligible, your item must be:

• Unused, unworn, and unwashed
• In the same condition that you received it
• In its original packaging
• Accompanied by proof of purchase (order number)

2. Damaged, Defective, or Incorrect Items (100% Guarantee)

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue.

Process: Email us at support@oceumi.com with your order number and clear photos.

Resolution: If the issue is confirmed, we will provide a free replacement or full refund (including shipping costs). In most cases, you will not be required to return the item.

3. Custom & Personalized Items

Some products are specially prepared based on your selections.

We do not accept returns for:

• Change of mind
• Incorrect size selection

However, if your item arrives damaged, defective, or incorrect, we will provide a replacement or refund.

4. Return Process & Shipping

To start a return, please contact us at support@oceumi.com.

Items sent without prior approval will not be accepted.

For approved returns:

• Customers are responsible for return shipping costs (unless the issue is our fault)

Returns are processed through our U.S. returns center.

5. Refunds

Once your return is reviewed, we will notify you of the approval status.

If approved:

• Refunds will be issued to your original payment method within 5–7 business days
• No restocking fees will be charged

6. Contact Information

Brand Name: Oceumi (a brand of MILESSA COMMERCE LLC)

Office: 1500 N Grant St Ste N Denver, CO 80203 United States

Email: support@oceumi.com

Support Hours: Monday–Friday | 9:00 AM – 5:00 PM (MST)